Shipping & Returns

Shipping Times

The delivery time ranges from 2 to 19 working days depending on your destination country and any custom clearance delay.

You will receive a shipping confirmation email once your order has been successfully shipped. This email will contain a tracking number alongside a weblink which will enable you to track your order. Kindly note that you will only be able to track the delivery status once you receive the tracking number.

International delivery

We ship to the rest of the world.

Tracking your order

  • Log in to your account
  • Click on your account icon (Top right Corner)
  • Select ‘My Order’ 
  • Shipping Fees

  • Shipping fee is calculated upon checkout with various shipping option to choose from.
  • Taxes & Duties

    DDP

    We ship to most locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the order summary page upon checkout.

    Return Policy

    We take pride in our quality and hope to keep our customers satisfied. Should you wish to return your order, you are required to email us to ensure that the return requested complies with the Return policy. 

    Please note that you have to notify us within 3 days from the date of order arrival for processing the refund of the item. Therefore, we recommend that you check your orders immediately upon receiving them and email us your return(s) request should the items not be satisfactory.

    All returned goods will be inspected upon arrival at our appointed addresses. All items must be returned in resalable condition in original packaging and exchanged only one time per receipt. Returns that are not in original condition, outside of this time frame or unauthorised returns cannot be accepted.

    Refunds will be made to the same credit card used for the purchase.

    No refunds are permitted for sale goods and promotional items.

    Instructions for Return(s)

    If you decide to do a return for your online purchase, please first contact our Customer Associate. Kindly follow these steps so that we can better facilitate your return request:

    1. Please send an email to our Customer Associate with the following information:
    2. Full Name
    3. Order Number ID
    4. Item(s) to be returned
    5. Reason(s) for the return

    Our Customer Associate will contact you within the next 2 business days to acknowledge your request and confirm your details.

    You will receive an email with the return instructions and a Return number given.

    Please pack the completed Return Form together with the item(s) in the original packaging in the parcel.

    Do send the item(s) that you wish to return to the following address by courier within 7 days.

    Address
    Unit 6, 7/F, Hunghom Commercial Centre
    Tower B, 37 Ma tau Wai Road, Hunghom
    Hong Kong

    Please note that the customer should bear the shipping cost for returning the item(s) to foreverjewels.com and be responsible for the safety of the delivery.

    All returns will be processed within the next 5 business days upon meeting our return policies and confirmation of the items original condition. An email notification will be sent to you as soon as the refund is completed from our end.

    Your refund(s) should appear on your bank statement within 7 to 14 business days, depending on your bank/card issuer. Please contact your bank/card issuer directly should you have any further clarifications pertaining to your refund(s).